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HCM Nexus is looking for Japanese Agent
Located in Ortigas.
Start date will be on August 31, 2017
Earn up to 80,000 to 90,000
- Role requires handling inbound customer support calls / emails/chat from customers.
Provide consistent superior service to every customer by utilizing all available resources.
- Makes the initial contact with a client and explains the service available.
- Determines/understands customers’ needs with strong objection and/or response handling.
- Build customer’s interest in the services and products offered by the company and demonstrate ability to cross-sell value added service provided by the company.
- Provide personalized customer service of the highest level.
- Answers calls in native language and/or English based on the needs of the account.
- Willing to accept that functions and responsibilities may be modified based on the needs of the Account i.e. take English calls during holiday season queue and the like, handle any contact channel such as voice,
chat, email, and Social Media).
- Maintains productivity at defined proficiency levels in compliance with departmental policy and
demonstrate initiative to evolve and continue to learn.
- Experience in a fast-paced, customer-focused environment.
- Able to establish phone conversation and rapport with customers.
- Assertive, persuasive, and has the passion to influence other people and should be high-spirited.
- Consistently demonstrates accuracy and attention to detail.
For Interested Applicants, please email your CV to: firstname.lastname@example.org
Time Zone: Asia/Manila ||